Frequently Asked Questions

Card payments are collected directly by Stripe when you place the order. You must be authorised to use the payment method. TKZ Wheels never sees or stores your full card number.

We communicate about your order by email. Placing an order is an offer to buy; we accept it when we confirm it or dispatch it. If we cannot fulfil an order, we will contact you so you can choose to wait or receive a full refund.

Yes. All TKZ Wheels orders include free shipping Australia-wide. See the Shipping page for estimated delivery timeframes.

A tracking number will be emailed to you once your order has been dispatched. Signature on delivery is required for all wheel orders.

No. Shipping is subject to stock availability, and lead times depend on stock availability. The delivery timeframes on our Shipping page are estimates that apply after dispatch.

Check diameter, width, offset (ET), PCD, centre bore and brake clearance. Read the Fitment Guide or send your vehicle details through our enquiry form.

Yes. Send your vehicle's year, make, model and variant, current wheel and tyre details, and any brake or suspension modifications. We can discuss the information needed to assess a proposed fitment; if you rely on our fitment advice, consumer guarantees apply.

Use a qualified installer who can confirm the complete wheel and tyre combination and follow the vehicle and wheel manufacturer's fitting instructions. Resolve any uncertainty before installation.

Flow formed wheels start with a cast centre and a barrel spun and pressed by rollers; listed models are available to order online. Forged wheels are shaped from an aluminium billet under high pressure, then machined, and made to order through an enquiry. Read our Technology guide.

Start with an enquiry describing your vehicle and goals. We discuss fitment and specifications, then confirm the proposed specifications, lead time and any payment terms in writing before you commit. Production or ordering starts after written approval and the agreed terms are met.

Forged projects are discussed individually because the specification and requirements vary. Your written quote sets out the proposed project; an enquiry or a reference image is not a confirmed price or specification.

Custom and special-order wheels are not refundable for change of mind once production or ordering starts. Your Australian Consumer Law rights always apply. Read the Returns policy before committing.

We offer a 30-day change-of-mind return policy on eligible items. Items must be unused, uninstalled, undamaged and in their original packaging with accessories, and returned within 30 days of delivery. Return freight is the customer's responsibility for change-of-mind returns only. Read the full Returns policy, including the custom-order conditions.

TKZ Wheels products come with a 2-year structural warranty covering manufacturing defects in materials and workmanship, in addition to rights under the Australian Consumer Law. Read the Warranty page for coverage, exclusions, how to claim and the costs covered for accepted claims.

You are entitled to a remedy under the Australian Consumer Law. We will arrange and pay for return shipping where the cost of returning the item is significant. Email info@tkzwheels.com or use the enquiry form with your order number and details; read the Returns and Warranty pages for the full policies. Nothing in this FAQ limits your Australian Consumer Law rights.

Email info@tkzwheels.com or use the enquiry form on our Contact page.

Include your vehicle make and model, any relevant modifications, the wheel or custom direction you are considering, desired specifications and any other helpful details. For an existing order, include the order number. Do not send payment card details.