Returns
Change-of-mind returns, faulty items and your consumer rights.
We want you to be completely satisfied with your TKZ Wheels purchase. We offer a 30-day change-of-mind return policy on all eligible items, in addition to your statutory rights.
To be eligible for a change-of-mind return, items must be:
- Unused and in original, uninstalled condition
- In original packaging with all accessories
- Free from damage, scratches, or modifications
- Returned within 30 days of delivery
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Custom or special-order wheels are non-refundable for change of mind, but your ACL rights always apply.
Return freight is the customer's responsibility for change-of-mind returns only.
If your item is faulty, damaged in transit or not as described, we will arrange and pay for return shipping where the cost of returning it is significant, and you are entitled to a remedy under the Australian Consumer Law.
To initiate a return, email info@tkzwheels.com (or use the enquiry form) with your order number and reason. Open enquiry form
Approved refunds are processed within 5–10 business days to your original payment method.
Returns at a Glance
- Change of Mind Window
- 30 days
- Condition Required
- Uninstalled, original
- Custom Orders
- Non-refundable (CoM)
- ACL Rights
- Always apply
- Refund Timeframe
- 5–10 business days
- Return Freight
- Customer pays for change of mind only